CPW Masterclass Recording, ASB Careers & Much More…
In this week’s edition:
- Insights from this year’s Community Housing Summit & Fringe Event
- CPW Masterclass Recording Now Available
- 4 weeks till the ASB Conference – Only A Handful Of Tickets Remain
- ASB Careers Series – Charlie Hamilton Kay
- Alliance For Youth Justice – Exploitation Guidance Published
- Regulatory Casework Review 2025 Published
- Janine & Darren’s Weekly Round Up
Insights from this year’s Community Housing Summit & Fringe Event
Last week was an important one for the sector, with the Community Housing Summit bringing practitioners together to debate, reflect and share ideas.
Janine chaired the ASB panel alongside Lindsey Gurrey and Matt Williams, opening up a vital conversation about the impact of noise nuisance on communities. Their discussion explored both the lived experience of residents and the practical approaches organisations can take to address this complex and often overlooked issue.
Meanwhile, Darren hosted our Fringe Event, which focused on hate crime. Chaired by Matt Baird from The Social Housing Round Table, the panel drew on expertise from across housing, community safety, policing, legal, voluntary organisations and Everton Football Club.
Panellists unpacked not just the case management challenges, but also the deeper issues of education, psychology, family support, cultural awareness and restorative practice. The debate was lively, thought-provoking and underscored how important multi-agency collaboration is if we are to make real progress.
Our thanks go to the brilliant guest panellists, to our sponsors MSB Solicitors, CMSG and ADR Mediation for their support, and to everyone who joined us in Liverpool. Events like these are a reminder of the power of connection and shared purpose in tackling some of the most pressing issues facing our communities.
If your organisation is grappling with hate crime related issues and would benefit from external support or a critical friend perspective, do get in touch. Our work spans policy, practice and partnership, and we are always open to sharing our learning with others in the sector.
CPW Masterclass Recording Now Available
Last week’s Masterclass in collaboration with Kuljit Bhogal KC took a deep dive into one of the most frequently queried tools in the ASB toolkit – the Community Protection Warning (CPW).
Over 600 practitioners joined Janine and Kuljit to unpack the legislation, guidance and practical challenges around CPWs. The discussion reminded us that while the CPN isn’t a freestanding tool in law, in practice it can often stop harmful behaviour before more formal action becomes necessary.
Key points explored included:
- Purpose and process – CPWs are a statutory requirement before a Community Protection Notice (CPN) can be issued, but shouldn’t be treated as a shortcut. Informal interventions should always be considered first.
- Language and clarity – warnings must be specific, proportionate and easy to understand. Phrases like “do not cause harassment, alarm or distress” are too vague and unhelpful.
- Flexibility – a warning can sit within other correspondence (such as a tenancy letter), as long as it meets the statutory test.
- Proportionality and fairness – conditions in CPNs should be carefully considered, and additional duties such as equality and human rights obligations must always be factored in.
If you missed the live session, the recording is now available in the Resource Area of our website. It’s a must-watch for anyone using CPWs and CPNs in their practice. We’re also preparing written responses to the questions that we didn’t have time to cover during the session. These will be available soon in the Resource Area
4 Weeks Till the ASB Conference – Only a Handful of Tickets Remain
We’re now just four weeks away from #ASB11. This year’s conference will bring housing, policing, legal and community safety colleagues together for a packed day of learning, debate and collaboration. With only a handful of tickets remaining, now is the time to secure your place. This isn’t about listening in from the sidelines. Expect:
- Lively panels and case studies that bring real practice challenges into the room.
- Legal updates that cut through the complexity and show you what recent decisions mean for frontline work.
- Practical workshops where you’ll take away tools, tactics and approaches you can use straight away.
- Opportunities to connect with partners from across the country who are facing the same pressures and looking for shared solutions.
Every part of the agenda has been designed to give you something tangible to take back – whether that’s a new enforcement approach, a fresh prevention idea, or a connection with someone who can help you deliver better outcomes in your organisation.
The clock is ticking… This is your chance to make sure you’re part of it.
ASB Careers Series – September Feature: Charlie Hamilton Kay
Our monthly ASB Careers Series continues with a focus on Charlie Hamilton Kay, from ASB Help.
Charlie has become a familiar name across the sector – championing the victim voice and pushing for better awareness of the tools and duties available to practitioners. Her career journey is shaped by both lived experience and professional commitment, giving her a perspective that resonates with frontline teams.
In this month’s feature, Charlie reflects on:
- The path that brought her into the ASB field.
- The importance of amplifying victims’ voices in every case.
- Why collaboration across agencies is essential if we are to deliver meaningful change.
The ASB Careers Series runs once a month and is designed to show the human side of our sector – the people, their motivations and the values that drive them. Charlie’s story is a powerful reminder of why this work matters.
If you would like to share your own journey and be featured in the ASB Careers Series, we’d love to hear from you – just get in touch. You can read Charlie’s feature here.
Alliance For Youth Justice – Exploitation Guidance Published
The Alliance for Youth Justice (AYJ) has released new guidance on tackling exploitation. The resource is designed to support practitioners working with children and young people who are at risk of criminal exploitation, county lines involvement and related harms.
The guidance emphasises:
- Understanding the signs of exploitation early.
- Building trusted relationships to support young people effectively.
- Working across agencies to share intelligence and safeguard those at risk.
- Placing young people’s voices at the centre of interventions.
What this means for practitioners:
- Take time to review your current processes – does your organisation’s response align with the AYJ’s recommendations?
- Ensure frontline teams are confident in spotting indicators and know how to escalate concerns.
- Think about how you engage third-sector partners, who often hold critical intelligence on local exploitation dynamics.
- Keep victim voice central – young people’s perspectives are essential in shaping proportionate, effective responses.
This publication is an important addition to the sector’s resources, reinforcing the need for coordinated approaches that balance safeguarding with enforcement.
This publication is an important addition to the sector’s resources, reinforcing the need for coordinated responses that balance safeguarding with enforcement.
You can access the full guidance on the AYJ website here.
Regulatory Casework Review 2025 Published
The Regulator of Social Housing (RSH) has released its 2025 Regulatory Casework Review, providing insight into the trends, decisions and lessons drawn from the past year’s casework.
Key themes highlighted in the review include:
- A rise in cases linked to complaint handling failures and delays.
- The continued importance of clear communication and accurate record keeping.
- The need for landlords to demonstrate learning from complaints and show how processes have changed as a result.
- Stronger expectations around partnership working when cases cross into multiple agencies or service areas.
Why this matters:
For ASB practitioners, the review reinforces the importance of documenting actions thoroughly, ensuring residents receive timely updates, and closing the feedback loop to show that lessons are acted on. The regulator is making it clear that casework isn’t just about resolving the issue at hand, but about proving that organisations are learning and improving practice.
You can read the full Casework Review on the Housing Ombudsman’s website
Top Tip - Challenging Hate Crime
This week’s tip comes straight from Darren Burton, fresh from the Fringe Event at the Housing Community Summit where an expert panel explored the theme of hate crime. The discussions were powerful, practical and thought-provoking – and Darren has shared this takeaway for practitioners on the frontline.
“When addressing hate-related incidents in our communities, it is important to be proactive and not just deal with these reports in isolation after they have already occurred.
There is a much bigger societal picture that we must explore which goes far beyond the case management process itself. ASB practitioners have a key role to play in terms of prevention, awareness, giving victims the confidence to come forward and working with those who display hate-related behaviours via an appropriate balance of rehabilitation and enforcement.
My tip for today is, reach out to partners in educational and community development settings as a matter of demonstrating best practice and a commitment to the people who live in our neighbourhoods. Embrace the opportunity to have open and challenging conversations, focus on the use of language, learnt behaviours and the impact of social media platforms. Finally, make it your responsibility to “know what’s out there” in terms of local support options for everyone involved.”
Janine & Darren’s Weekly Round Up
What a week it’s been. From the buzz of the Community Housing Summit to the packed Fringe Event in Liverpool, the conversations have been flowing and the challenges laid bare.
We’ve seen hate crime tackled head-on by a brilliant panel of experts, and explored the ins and outs of Community Protection Warnings with over 600 practitioners at our latest masterclass.
Huge thanks to Charlie Hamilton Kay for agreeing to be the latest participant in our ASB Careers Series shining a light on her journey with ASB Help, providing us with a powerful reminder of the people and passion behind this work.
Weeks like this show the strength of the ASB community: engaged, collaborative and committed to making a difference. Thank you to everyone who joined us, contributed, and kept the debate alive.
And with just four weeks to go until #ASB11, don’t miss your chance to be part of the conversation in person – grab one of the last remaining tickets today.
Have a great week
Janine & Darren