good neighbourhood
management policy services

At Green & Burton ASB Associates we specialise in providing comprehensive solutions for managing neighbourly disputes and noise-related issues in residential communities. Our expert team understands the complexities of housing management and strives to offer effective strategies tailored to your specific needs.


good neighbourhood
management policy services

In the Housing Ombudsman (HO) Spotlight on Noise – Time to be heard report, it was highlighted that different perceptions and expectations can lead to misunderstandings regarding anti-social behaviour (ASB). For example, actions such as parking outside one’s home or household noise from activities like washing machines or toilet flushing can sometimes be misconstrued as ASB when they are actually reasonable behaviours.

Our Approach

At Green & Burton ASB Associates, we believe in supporting organisations like yours with addressing these issues through a proactive and constructive approach. Instead of categorising every complaint as ASB, we advocate for the implementation of a Good Neighbourhood Management Policy (GNMP). This approach allows for a more nuanced assessment of reported issues and encourages the consideration of suitable responses such as mediation, property improvements, or other practical solutions.

Our good neighbourhood management policy services

  • Policy Review and Development: We offer comprehensive reviews of existing policies or the creation of new ones that comply with best practices, legislation, and regulations. Our team ensures that the GNMP complements existing ASB policies while providing clearer frameworks for addressing neighbourly disputes.

  • Threshold Assessment: Our experts assess reported issues to determine whether they meet the threshold for ASB. If not, we recommend addressing them under the GNMP framework to manage resident expectations effectively.

  • Training and Support: We provide training and ongoing support to housing officers and management teams to implement and enforce GNMP effectively. Our goal is to equip your team with the tools and guidance needed to make informed decisions and resolve disputes efficiently.

Good neighbourhood management policy

the benefits of a GNMP

1. Better Managed Resident Expectations

By establishing clear guidelines and procedures for addressing neighbourly disputes and noise-related issues, a GNMP helps manage resident expectations effectively. Residents understand the process for reporting concerns and can have confidence that their complaints will be addressed fairly and promptly. This transparency fosters trust between residents and housing management, leading to a more cohesive community environment.

2. Enhanced Clarity and Guidance for Officers

A well-defined GNMP provides housing officers and management teams with clear guidance on how to handle reported issues. It outlines the criteria for determining whether a complaint constitutes anti-social behaviour (ASB) and provides steps for resolving disputes in accordance with best practices and regulations. With this clarity, officers can make informed decisions confidently, ensuring consistent and fair treatment for all residents.

3. Expedited Resolution of Disputes

By streamlining the process for addressing neighbourly disputes, a GNMP enables faster resolution of conflicts. Clear protocols for assessing and prioritising complaints, along with designated procedures for mediation and resolution, help prevent issues from escalating and facilitate swift interventions where necessary. This proactive approach minimises disruptions to residents and contributes to a more peaceful living environment.

Achieve Heightened
Resident Satisfaction

Ultimately, the implementation of a GNMP leads to higher levels of resident satisfaction. When residents feel that their concerns are being heard and addressed effectively, they are more likely to feel satisfied with the management of their housing community. By fostering a sense of trust, transparency, and accountability, a GNMP contributes to a positive living experience for all residents, enhancing overall satisfaction and community cohesion.

If you’re interested in implementing or updating your housing management policies to include a GNMP, we’re here to help. Contact us today to learn more about our services and how we can support your organisation.

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