Level 2 Accredited
Effective ASB Case Management Principles

 This accredited course in association with LBL Skills covers some of the golden threads of case management, as well as reflecting on the key considerations and actions required at all five stages of case management.


Level 2 Accredited - Effective ASB Case Management Principles

Dealing with ASB cases confidently and effectively from report to closure.

Whether you’re new to ASB management or aiming to elevate your practice to meet the latest standards, this course is tailored to your needs. Drawing from nearly two decades of experience and insights from thousands of ASB practitioners, our curriculum addresses the common challenges and misunderstandings that can impede progress.

It acts as the perfect induction for anyone new to ASB, a comprehensive refresh for more experienced officers looking to ensure their practice remains in line with current policy and best practice, or simply someone seeking a qualification to evidence existing knowledge. 

The overall aim of the course is to equip officers with the knowledge required to confidently and quickly make decisions in ASB cases, leaving the programme with an accredited qualification and skills which can be immediately deployed. 

Course Content includes:

  • The current national and local context of ASB and why it is so important to tackle it most effectively.
  • Exploring some of the ‘golden threads’ of case management, including the importance of your ASB policy and procedure, partnership working, and case file recording.
  • How to most effectively triage and assess an initial report, making important decisions such as whether it meets the definition of ASB, prioritisation based on risk and vulnerability, and identifying who should be the lead agency.
  • How to conduct effective investigations, including interviewing the person making the report, identifying and undertaking wider investigations to find high-quality evidence and effectively interviewing the person alleged to be causing the harm.
  • Creating effective action plans, managing expectations appropriately, and conducting victim risk assessments.
  • How to take the most appropriate action, including applying the relevant standard of proof to ensure that the right decision is made about whether there is enough evidence to prove the incident has occurred, and deciding the most proportionate type of action based on the harm being caused and the needs of all parties.
  • The steps to take post-action, ensuring a period of effective monitoring, and how to most effectively close a case.

Delivered in
Collaboration With:

The Qualification...

This course has been assured as a Level 2 course by Highfield, one of the UK’s top awarding bodies. This means that Highfield has approved the course content and delivery against a strict set of criteria. A level 2 course is judged to be around GCSE level (or equivalent).

LBL Skills are a leading training centre, delivering courses for the housing sector and beyond. The course content has been written by Green & Burton ASB Associates. LBL Skills are the accredited training centre and provide the internal verification for the course and the tutors, as well as administrating the award. When successfully passing the course, learners will receive a certificate evidencing their qualification.

To pass the course, learners undertake the following:
  • Attendance at an in-person training day (consisting of 6-hours of learning time).
  • A multiple-choice question assessment. This is undertaken in exam conditions at the end of the day. The pass mark is 60%. There is an option to re-sit if required.

Course Delivery

Learning should be engaging and interactive, which is why our courses are capped at 12 learners per session. Led by industry-leading trainers, each session is designed to maximise participation and value.

ASB Training

Open Access:

Join us at one of our locations across the UK and Ireland. Perfect for individuals or small groups seeking flexibility and convenience.

In-House Training:

Bring the course to your doorstep. Ideal for organisations with multiple learners or those looking to tailor the training to their specific team dynamics..

Level 2 Accredited -
Effective ASB Case Management Principles

By investing in your professional development, you’re not just enhancing your own skills – you’re making a tangible difference in the lives of residents and communities affected by ASB. Our course empowers you to make informed decisions swiftly, leading to improved satisfaction and reduced complaints.

Join Waitlist If you’re interested in this course then join the waitlist and we will inform you when we are releasing the next available date.
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