Explore the feedback from clients showcasing how our solutions have supported their organisations. Explore first hand experiences on ASB management, staff empowerment, and customer satisfaction. Let these stories inspire your journey towards achieving your organisational goals with us.

Professional, Knowledgeable & very approachable!

“Last year, at emh homes, I was given the opportunity to commission someone to help review our ASB service. Thankfully, I was able to speak to Janine. It was clear from the beginning that Janine understood the challenges of working within an ASB team. She was able to review our policies and procedures, offer an improvement plan and a final report of other things to consider within our service, all within our timescales. Janine is professional, knowledgeable and very approachable. I cannot speak more highly of the work that Janine undertook for emh homes”

Sarah Gee – ASB Team Manager, emh homes

excellent engagement and communication skills

“We approached Janine in 2021 to come into the Safer Travel Partnership in the West Midlands to help us review our ASB policies and procedures and to develop a new policies and procedures. She used her excellent engagement and communication skills to deal with strategic leads and practitioners from all partner agencies (including West Midlands Police, British Transport Police and West Midlands Combined Authority) to produce our new ASB Policy and Procedure document. All partners praised her approach and how she presented her work at the launch event of the Policy document. I would recommend using Janine and her skills and expertise to deliver any training on available ASB tools and powers”. 

Paul Franks Civil Intervention & Police Liaison Manager West Midlands Combined Authority

speedy response to queries and clear advice!

“We have worked with Janine Green ASB for over a year now.  We are a small community housing association with a small team of generic housing officers.  Janine’s advice and support has been invaluable in helping us to manage both neighbour nuisance and ASB.  Housing Officers always receive a speedy response to queries and clear advice, plus support with complex cases, which has helped to increase confidence in this area.  The partnership has proven to work well, and be cost effective. We would not hesitate to recommend Janine Green ASB to other organisations, both large and small”

Tara Horner – Operations Manager

course content was perfect!

“The ASB training was superb! Excellent presenter and the course content was perfect. I could relate everything to cases I have dealt with and I now have more confidence in being able to resolve disputes’. “

Stephen Lovering – ASB Manager

practical examples used to support the delivery

“Northamptonshire Police engaged the service of Janine Green to deliver a series of ASB tools and powers training to our Neighbourhood Policing team over 11 Virtual sessions from January to march 2022.

We chose to engage the services of Janine Green based upon a recommendation from one of our partner agencies and also having considered the other service providers we were impressed with the presentation of her website and its content.

I found the initial preparation very thorough in that Janine was keen to understand our current ASB processes and working practices. I specifically wanted to focus on early intervention option’s and specifically the use of agreed behaviour contracts.

The planned personal delivery wasn’t possible due to COVID  and we had to adapt to virtual delivery. The feedback from the teams and especially the supervisors was very complimentary of the trainer. They commented that their understanding was improved and made easier due to some good practical examples used to support the delivery. The training certainly increased the number and quality of our early intervention engagements with our local police teams using them with more confidence”.

Sergeant Wyn Hughes – ASB Lead for Northamptonshire Police
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