ASB Careers Series: From the Forces to Frontline Problem-Solving: Emma Standing’s Journey into ASB Work
By Emma Standing
I didn’t set out to build a career in ASB – but looking back, every step has led me here. I started out serving in the Army in my twenties, driven by a real desire to make a difference. After leaving the forces to start my family, I moved into housing, working in strategic services and helping people with Right to Buy applications. At the same time, I was studying Criminology, fascinated by the questions it raised about human behaviour, community dynamics, and social justice.
That curiosity led me to apply for a housing officer role with a specialism in ASB. Honestly, at that stage, I wasn’t exactly sure what it would involve – but from day one, I was hooked. It combined everything I loved: working with people, solving problems, and trying to create safer, stronger neighbourhoods.
Since then, I’ve gained my CIH Level 3 and 4 qualifications, served as a Special Constable with South Yorkshire Police, and built my knowledge across housing, crime prevention, and enforcement. Today, I manage a team of enforcement officers at Yorkshire Housing, supporting them to tackle some of our sector’s most complex challenges.
What Makes ASB Work So Rewarding?
It’s the variety, without a doubt. Every day brings something different, whether it’s building a creative solution to a neighbour dispute, supporting a vulnerable resident, or putting a strong case together for court.
You also get to apply so many different skills: listening, analysing, thinking strategically, and sometimes, just being a calm, kind presence when someone needs it most. Yes, it can be emotional and demanding. But it’s also hugely rewarding to know that you’ve helped restore peace and confidence in someone’s home and community.
Building Resilience in an ASB Career
Working in ASB teaches you quickly that resilience isn’t optional – it is essential. You see the best and worst of people. Some days are difficult. That’s why I think it’s vital to be kind to yourself, recognise when you’re feeling stretched, and build in time to reflect and recharge.
Another lesson I’ve learned is the importance of seeing beyond behaviour. Whether someone is experiencing harm or causing it, their story matters. Taking time to understand underlying issues – vulnerability, trauma, unmet needs – doesn’t just make you a better officer; it leads to better outcomes too.
To be resilient I think that you need to commit to being the best version of yourself, and a key part of that is investing in self development. I truly believe that learning never really stops, and that’s what makes this work so engaging. One of my most memorable training experiences was taking part in a mock court session. It gave me real insight into how legal cases are presented and prepared, and gave me the confidence to tackle real hearings when the time came. Personal development training has been just as important. Understanding yourself, your strengths, and your communication style makes a huge difference in a role where building relationships is central.
Thinking About a Career in ASB?
If you enjoy variety, challenge, and working with people, I’d absolutely recommend it. ASB work demands creativity, empathy, resilience and a willingness to keep learning. But for those willing to take it on, it offers the chance to genuinely improve lives and communities – and no two days will ever be the same.