One month on from #ASB11, a powerful case study, Jess’s ASB career journey, and free training place nominations
In this week’s edition
- Nominate a colleague for a free place on our Housing & Domestic Abuse masterclass
- ASB Careers Series: Jess Thomas
- Case Study: 37 closure orders at Balby Bridge
- Black Friday offer continues: 15% off live online courses
- One month on from #ASB11
Nominate A Colleague For A Free Place: Housing & Domestic Abuse Masterclass
On Thursday 27 November, 9.30 to 11.00, we are hosting a special online masterclass with Addressing DA on how housing teams and partners can respond more effectively to perpetrators of domestic abuse.
The session will cover:
- National responses to perpetrators, including MATAC
- Government Standards for Domestic Abuse Perpetrator Interventions
- The Neighbourhood and Community Standard and what this means in practice
- Practical considerations for policy and day-to-day casework
The masterclass will be delivered by Dr Kelly Henderson CIHCM and Debs Alderson. Kelly’s work has shaped how housing organisations understand and respond to domestic abuse at both policy and operational levels. Debs brings extensive safeguarding and policing leadership experience, including developing the MATAC approach to disrupting serial perpetrators.
We are able to offer 30 free places because Green and Burton booked this masterclass as part of our support for CoppaFeel!, the breast cancer awareness and early detection charity. This means there is no cost to delegates and we can open the session to colleagues who would benefit from the learning.
This is an opportunity to recognise people who show commitment and care in work that can be complex, emotionally demanding and often unseen.
How to nominate
Reply to this email with:
- The person’s name
- A short sentence on why this would be valuable for them
Self-nominations are welcome. Places will be confirmed the week before the session.
ASB Careers Series: Jess Thomas
This month, our ASB Careers Series features Associate Jess Thomas. Jess began her career as a PCSO, spending fifteen years on the frontline before moving into ASB coordination and later becoming ASB Force Lead.
Her journey highlights what many in the sector will recognise: ASB practice develops through experience, reflection and partnership working. Jess talks about the realities of balancing problem solving with enforcement, supporting victims while navigating the wider system, and how resilience and empathy play a part in everyday decision making.
If you are supporting colleagues who are newer to ASB or considering progression, this is a useful one to share.
37 Closure Orders Across One Estate: The Balby Bridge Strategy
Securing one closure order can be difficult. Securing 37, across a single estate, coordinated and sustained, is a significant achievement. The situation at Balby Bridge in Doncaster involved persistent disruption across communal areas in more than half of the blocks. The behaviour was not tied to one individual or organised group, which meant there was no straightforward enforcement route.
Our Associate Katy Anderson spoke with Karl Chapman, Safeguarding and ASB Service Manager at St Leger Homes, who led much of the coordination to tackle this extensive issue. Karl recognised early that tackling one or two blocks in isolation would only move the issue around the estate. The environment itself needed to change.
Working alongside Doncaster Council and police colleagues from the start, the team pursued an estate-wide closure strategy. The scale of the approach required aligned evidence gathering, consistent decision making and day-to-day operational follow-through to ensure the closures held once granted.
Incidents reduced and residents reported a noticeable shift in the feel of communal spaces. Read the full case study to find out how the approach was structured, what made it workable in practice and the decisions that sustained the improvement over time.
Black Friday Offer: 15% Off Live Online Training
We’re keeping our Black Friday offer running through November. You can get 15% off all live online courses with code BF15GB.
If you’re planning training for the team before year end, or lining up development time for early 2026, now is a good time to secure places. A couple of courses are close to full.
Applying Judge Craft to ASB Case Management
Wednesday 26 November, 9.30 to 12.00
This one has three spaces left. It focuses on how to explain decisions clearly, evidence rationale and stay consistent when cases become complex or high pressure.
Level 2 ASB Case Management Principles
Monday 2 December, 9.30 to 16.00
Accredited, and gives a firm grounding in triage, investigation, proportionality and closure. Useful for those new to ASB or stepping into more responsibility.
Effective Good Neighbourhood Management
Tuesday 9 December, 9.30 to 12.30
Practical approaches to managing the day-to-day issues that don’t always meet the ASB threshold but still affect residents and relationships.
Use BF15GB at checkout to apply the discount.
One Month On From #ASB11
It has been a month since #ASB11, and we are still hearing references to the conversations that took place on the day. What stood out was how openly people spoke about practice. The Crime and Policing Bill panel set the tone early on, with honest discussion about what the new powers could mean in day-to-day decision making rather than in theory. Rose Simkins’ session on responding to hate highlighted the importance of consistency in partnership language and response, and delegates commented afterwards on how grounding it felt.
The Victim Voice session brought the focus back to lived experience, without sensationalising it. It reminded us that technical decisions have emotional consequences, and that communication and clarity play a bigger role than we sometimes acknowledge. Later, the Solace model and the discussion around the PSPO guidance offered practical examples of what good looks like when multi agency work is coordinated and steady rather than reactive.
Our commitment to supporting the Victim Voice has been endorsed through positive feedback from applicants who have recently undergone the ASB Case Review process. An example of this is shown below:
“We are grateful to the Panel for taking the time to listen to our case and to the Chair for the empathy and sensitivity shown in handling what has been a very distressing and traumatic situation for us both”.
Since the event, the conversations have continued in meetings, internal reviews and informal catch ups. The takeaway that seems to have landed most strongly is that partnership confidence does not come from new structures alone, but from people being able to speak plainly, test reasoning and share responsibility for decisions.
We would like to thank our sponsors once again. Their support meant the day could be delivered in a way that prioritised real conversation rather than presentation:
- CMSG
- Clarke Willmott Solicitors
- Remington Hall
- ADR Mediation CIC
- The Social Housing Round Table
- LBL Skills
Thank you for backing the space for honest discussion across the sector. It made a difference to the tone of the day and to the conversations that have followed.
Janine & Darren’s Weekly Round Up
It is hard to believe it is already a month on from #ASB11! Since then, it has been business as usual with casework, training delivery and partnership meetings back in full flow. A lot of organisations are now moving into year-end planning mode, looking at what needs to be closed off before January and where capacity needs to be focused next.
We have been supporting teams with a mix of case reviews, ASB process checks and in-house training sessions. The Judge Craft and Good Neighbourhood Management courses are filling up fast – so don’t forget to make use of the Black Friday discount to secure your 15% off this November.
We are currently receiving a lot of requests to review live ASB cases as a critical friend to offer independent, external opinion and provide recommendations. This is something that we are really passionate about so if we can support you with this area of work or anything else, please don’t hesitate to get in touch.
Have a good week,
Darren & Janine