Domestic CCTV, Doorbells, and Data Protection

Residential CCTV has long been an area of challenge for housing, ASB and police officers, with more and more residents opting to install systems at their homes for security or evidential reasons.

This has led to an increase in complaints to organisations, about the positioning of these devices and the impact on privacy.

As technology evolves, we have started to see the same types of issues playing out with video doorbells. These have seen a huge surge in popularity, with people embracing the ability to see who is knocking on their door, via their smartphone. In some instances, organisations are giving these video doorbells to residents, as a means of reassurance or to gather evidence for ASB/tenancy fraud cases.

As the use has increased, the number of complaints to officers has also risen, with neighbours raising issues with the placement of these doorbells. Whilst these types of complaints may seem minor, if not dealt with quickly and decisively, they can escalate to much more serious ASB, including threats and violence between parties.

This webinar was co-hosted with Pennington Manches Cooper, as a response to sector concerns about how to deal with the issues. It explores the law, considerations and practical advice about how to manage challenges.

Both myself and Sam Rose, Senior Associate from Pennington Manches Cooper have put together two reports to address some of the Q&A that wasn’t covered in the session. To read Sam’s report focussing on data protection click here. To read my report focussing on anti-social behaviour click here.

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