Analysis of the Housing Ombudsman Service Spotlight on Noise Complaints: Time to be Heard Report

On 24th October 2022, the Housing Ombudsman Service (HOS) published a report called Spotlight on Noise Complaints: time to be heard.

The report drew together the findings and recommendations following a review completed by the HOS, which reviewed over 800 noise-related cases. These conclusions are important and useful, particularly when set against the landscape of changing regulations and incoming tenant satisfaction measures.

They are important for noise-related ASB reports, as well as applicable more generally across ASB cases. Join me as I explore some of the key findings and recommendations, overlaying against some of my own observations and offering some guidance and suggestions. Read the full report, access the self-assessment tool and sign up to the HOS webinar which will discuss these recommendations here.

Sign-up for my free ASB case review webinar, which looks at how an effective case review process can assist in dealing with cases quickly and decisively.

Does any of the debate resonate with you? Want to have a discussion about how I might be able to assist? You can contact me at or read more about the services I offer in relation to reviewing ASB policy, including my health check service here

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