Our next free webinar – how to respond to vulnerabilities and find effective solutions – is now live… and other new ASB news
ASB Events To Support You
Join our free webinar on identifying vulnerabilities in the ASB case management process. Learn from experts in the field about responding effectively to diverse customer needs, as highlighted in the recent Housing Ombudsman Spotlight Report. Discover strategies for managing customer relationships, ensuring compliance, and collaborating with partner agencies to provide essential support in the Social Housing Sector. Don’t miss this opportunity to deepen your understanding and improve your approach. Sign up now!
Policy News
Consultation Outcome – The RSH – What are the implications for ASB Practitioners?
The RSH has unveiled fresh standards for social housing landlords, geared towards safeguarding tenants and improving services, starting from 1 April 2024. These standards emphasise prioritising tenant safety, promptly addressing complaints, treating tenants with fairness, understanding housing conditions, and harnessing data effectively. RSH will oversee landlords’ adherence to these standards through regular inspections and enforcement measures, with the ultimate goal of enhancing the quality of social housing. If you want to read the full publication you can click here.
The new standards set by RSH signal a heightened focus on tenant safety and well-being within social housing. For us as practitioners, this will mean an increased expectation on ensuring landlords address and prevent issues such as noise disturbances, vandalism, and harassment effectively. We will need to find opportunities to collaborate with social landlords to implementing strategies that create safer and more respectful living environments for tenants – with more of a focus on collecting and managing accurate data, which has been too subjective in the past. We are specialists in supporting providers with preparing for the proposed regular inspections in order to demonstrate accountability, capture evidence and promote best practice – which is something which is going to be needed in this new world.
Darren’s thoughts: The clarity of this consultation outcome is welcoming, but the increased emphasis on accountability and data collection could be problematic for both landlords and ASB practitioners. It really underscores the importance of evidence-based interventions and collaborative approaches to tackle anti-social behaviour effectively – giving even more weight to the importance of a robust ASB case management process.
If you need support with up levelling your team with ASB Case Management, or support with preparing for the increased regulatory inspections, get in touch with us to discuss the right solution for you – we have a number of options to provide training for your team from e-learning to in person accredited training days, all designed with practicality and implementation in mind.
NBCC Month This March
NBCC has launches its national month of action to tackle soaring retail crime. The National Business Crime Centre (NBCC) is launching a month of action in March in which every police force in the country will be encouraged to hold at least one Safer Business Action Day (SaBA Day) in their area. We have a series of articles, insights and training planned as part of this month’s focus – stay tuned for more on this.
National Careers Week – How Do We Attract And Retain More Talent?
This week is National Careers Week and we are asking the question, how can we attract more talent into the sector? With a growing demand for ASB professionals there is a real need to get good quality people working with us on a number of levels. We have some insight we plan to share this week – but we would love to hear your thoughts on this as a crucial issue for our sector right now. Hit reply and let us know what is on your mind and what you are doing about it in your organisation.
New Insight This Week
Our latest blog is a guest expert article from Dr Rebecca Shaw – read this insight into how domestic abuse is a difficult issue to tackle in communities and how a new research project seeks to understand and explore the complex narratives shaping perceptions of domestic abuse. Despite legislative strides, domestic abuse persists as a societal challenge. Through interviews with service providers, Dr Shaw is looking to delve into the narratives that perpetuate harmful stereotypes and hinder progress. Find out more by reading the full article here
This is our third instalment of our new approach to reaching you – we would love your feedback. Either hit reply – or send your thoughts to janine@janinegreenasb.co.uk to help us shape our comms into exactly what you need!
Janine & Darren