Election Week – Let’s talk about something else!
Seen as all of the country is totally absorbed in election week, we wanted to drop into your inbox with anything but politics!
Customer Service Masterclass – Are You Joining Darren Next Week?
Are you seeking support in crucial areas of ASB service delivery but lack the budget for direct consultancy or already possess internal expertise? Do you want to benchmark with others in the field? We have the perfect solution with our “Work With Me” masterclasses. These sessions are not traditional training but dedicated time with our specialist team to ask questions, seek support, and exchange ideas—without the cost of individual consultancy. Coming up on the 10th July from 9.30 to 12.30, we have the Customer Satisfaction Masterclass where you will get:
- Exclusive Access: Limited to 10 attendees per session, ensuring personalised advice and creating a network for ongoing peer support.
- Expert Guidance: Interact with Darren, an expert in customer engagement and partnership development, achieving positive outcomes for ASB victims.
The purpose of this Masterclass is to get things right from the start when it comes to managing ASB cases but also having the confidence and commitment to put things right in terms of the relationship with customers and their expectations i.e. advice, communication and available options.
This session focuses upon being flexible and seeking innovative solutions to ASB issues whilst demonstrating compliance with the respective organisation’s ASB policy.
Darren also draws upon his extensive contacts in the Retail Sector to draw upon their experience of delivering effective customer service and responding to complaints to identify and common themes and similarities with the ASB Case Management process.
In this Session We Will Be Focussing On:
- Customer Satisfaction: Explore beyond annual report data to understand and improve service delivery through customer and victim feedback.
- Avoiding Complaints: With an increased focus on regulatory involvement, minimising complaints is a key priority.
- Regulatory Accountability: Learn about the increased emphasis on listening to customers and using satisfaction data to enhance ASB case management and policies.
- Community Impact: Discuss whether current practices truly reflect local ASB issues and identify missed opportunities to mitigate risks for residents.
This masterclass is ideal for supervisors, managers, policy writers, and professionals in ASB, Housing Management, Complaints Resolution, Resident Involvement, Quality Assurance, and Tenancy Sustainability. Join us to deepen your understanding, improve your services, and make meaningful connections in the ASB sector. Secure your spot in the “Work With Me” masterclass and benefit from that exclusive access for just £249…
20% Of Tickets Now Sold – Get Your Conference Tickets At The Super Early Bird Price!
Super Early Bird Pricing Ending Soon – don’t miss out on your opportunity to join our highly interactive and immersive celebration of 10 years of the ASB, Crime & Policing Act 2014. Tickets are just £129 until the 15th July
In Other News
Highlighting My Support Space: A Valuable Resource for ASB Professionals
Ensuring that you have the best resources to support your caseloads is a key priority for us here at Green & Burton ASB Associates. My Support Space, a free online service from Victim Support, is an excellent tool for helping individuals manage the impact of crime, and we thought it would be useful to highlight their services to you as a practical part of your toolkit.
My Support Space provides a range of interactive guides that users can complete at their own pace. These guides include videos, activities, and tips designed to help individuals understand and cope with their feelings after experiencing a crime. This resource is not only for those directly affected by crime but also for friends, family members, colleagues, and neighbours who are supporting someone through a difficult time.
For individuals aged 16 and over, My Support Space is particularly helpful for those experiencing a low to moderate impact from crime. For more severe cases, it should be used alongside support from a Victim Support caseworker. You can encourage your clients to visit the My Support Space website to register and start benefiting from this resource. It’s available whether or not the crime has been reported to the police.
Alcohol Awareness Week & Independent Retailer Month – A Great Opportunity To Talk About Alcohol Related ASB!
Our latest thought leadership piece has been published… Explore how communities can effectively tackle anti-social behaviour related to alcohol consumption in our latest article, written during Alcohol Awareness Week 2024. We delve into the importance of a multi-faceted approach involving education, law enforcement, and community initiatives.
As Independent Retailer Month shines a light on local businesses, we also highlight the pivotal role independent retailers can play in mitigating ASB and promoting community safety. This insightful read offers valuable strategies and collaborative solutions to address the significant impact of alcohol-related ASB on local communities and businesses.
That is it from us this week – let’s see how this week evolves with the election outcome – stay tuned for more updates once we know more about the next parliament!
Darren & Janine