Black Friday Month, Renters Rights Reform Bill & More…
In this week’s edition:
- Black Friday Offer – Save 15% On Our Live Courses
- Housing Ombudsman Learning From Severe Maladministration Report
- Renters Rights Reform Bill Comes Into Law – What Does This Mean For Managing ASB?
- Top Tip – PSPOs From Ben Archer
- Your Weekly Round Up From Darren & Janine
Black Friday Offer – Save 15% On Our Live Courses
Throughout November, we’re offering 15% off all live online courses when you book using code BF15GB at checkout. It’s a great opportunity to secure your professional development for the end of 2025 or get a head start on 2026 training plans.
Upcoming Courses:
Applying Judge Craft to ASB Case Management
26 November 2025 | 9:30am – 12:00pm | £179 before discount
Delivered by Janine Green, this practical session explores how the principles of judicial decision-making can strengthen ASB case handling. Topics include impartiality, questioning techniques, cultural awareness, and evaluating evidence.
Level 2 ASB Case Management Principles
2 December 2025 | 9:30am – 4:00pm | £199 before discount
Accredited by Highfield, this qualification provides a comprehensive foundation in ASB case management – from triage and investigation through to proportionate action and case closure. Perfect for both new and experienced officers.
Effective Good Neighbourhood Management Case Management Principles
9 December 2025 | 9:30am – 12:30pm | £129 before discount
Led by Katy Anderson, this brand-new session provides a clear framework for managing non-ASB issues such as neighbour disputes and environmental concerns, with a focus on risk, communication, and practical solutions.
Use code BF15GB at checkout to apply your 15% discount.
Learning from Severe Maladministration
The Housing Ombudsman has published its latest Learning from Severe Maladministration report, drawing together lessons from a number of recent investigations.
While the focus is firmly on repairs, complaints handling and Awaab’s Law, there are still valuable takeaways for those working in ASB and neighbourhood management.
The cases highlighted show how poor communication, weak record keeping and missed opportunities to assess risk can quickly erode trust and escalate resident frustration. Those same themes are familiar to anyone managing ASB cases, where a lack of clarity or follow-through often sits at the root of complaints and service dissatisfaction.
The report also reinforces the importance of agility in procedures and proactive responses to vulnerability – two areas that are equally relevant to how we triage, investigate and review ASB cases.
You can read the full report on the Housing Ombudsman’s here.
Renters’ Rights Reform Bill Comes Into Law – What Does This Mean for Managing ASB?
The Renters’ Rights Act received Royal Assent this week, marking a significant step in the government’s housing reform agenda. One of the most notable points for ASB practitioners is the commitment to give landlords faster routes to regain possession in cases involving anti-social behaviour.
Under the new provisions, the notice period for mandatory eviction grounds will be shortened, allowing landlords to make an immediate claim to court where ASB is proven.
Labour minister Sarah Jones MP has stated in a recent article on Property 818 that while eviction should remain a last resort, “regaining possession is sometimes necessary” and that landlords “must have the tools they need to keep people safe.” Judges will now be required to give specific consideration to a tenant’s engagement in resolving their behaviour and the impact on others within shared accommodation.
While the detailed implementation timeline is still to be confirmed, the direction of travel reinforces a familiar message – that issues should be resolved without eviction wherever possible, but that clear, proportionate action remains essential where behaviour causes harm to others.
Top Tip: Legal Literacy Matters in PSPO Enforcement
Public Spaces Protection Orders can be powerful tools, but they’re only as effective as the judgement behind them.
Dr Ben Archer’s research shared at #ASB11 highlighted a key lesson for practitioners: the best outcomes come from legal literacy… not just knowing the legislation, but truly understanding how it applies in practice.
That means:
- Interpreting statutory thresholds with care
- Reflecting on ethics and human rights impacts
- Building consistent partnership approaches across services
Ben’s Top tip: “Strengthen your team’s confidence in applying the Anti-Social Behaviour, Crime and Policing Act 2014 by creating space for reflection and shared interpretation. A well-informed officer is your best safeguard against inconsistency and reputational risk.”
Darren & Janine’s Weekly Round Up
It’s been a full week for the team, with a steady mix of panel meetings, ASB reviews and training delivery taking centre stage. We’ve continued to support organisations across the country in reviewing their approaches to complex cases, chairing case reviews, and helping teams reflect on learning to strengthen future responses.
Training has been another big focus – both in-house and through our open sessions – with lots of discussion around impartiality, decision making and partnership working. It’s been great to see so many teams taking time to pause and reflect on their practice as the year draws to a close.
We are working with organisations in many different parts of the UK which enables us to obtain local knowledge and provides useful insight into the challenges facing our communities as well as the opportunity to share best practices throughout the sector.
We are grateful for the positive feedback that we continue to review from clients old and new. This is so important to us as it helps to develop and refresh the services that we offer.
Have a great week,
Darren & Janine