An Introduction to ASB for Social Housing Practitioners


A comprehensive introduction to ASB for practitioners, developed to clearly explain some of the basic principles of ASB case management.

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Are you new to managing ASB and keen to understand some of the key principles of effective ASB case management?

Are you an existing officer who is looking to develop their knowledge further?

Are you a manager of an ASB service who wants a guidance handbook that can act as an induction for new officers?

Are you an officer who works with housing providers and wishes to know more about the role of tackling ASB in a social housing setting?

Intended as a comprehensive introduction, this 32 page handbook has been developed to clearly explain some of the basic principles of ASB case management, including:

  • -The definition of ASB, how to decide whether something is anti-social based on a harm-centred approach and what to do if something is not ASB;
  •  -The full extent of the ASB definition, including the value of words such as “capable of causing”;
  •  -The civil standard of proof and how this applies in practice;
  •  -How to identify and manage victim vulnerability;
  •  -Carrying out effective interviews with complainants;
  •  -How to decide what action to take and examples of the types of tools and powers that are available

It draws together knowledge and experience gained through 15 years of working nationally with 100’s of social hosting providers. This handbook seeks to bust some common myths and challenges identified through this work, often the cause of cases being open too long and the harm to victims being unnecessarily prolonged.

The handbook is user-friendly and uses examples to provide context and real-life understanding.


‘An excellent guide for both practitioners and those new to the field.  For those starting out this handbook provides an excellent grounding in the principles, considerations and in effective ASB practice; for seasoned professionals this still provides an extremely handy refresher and aide-memoire’
Andrew Clarke – ASB Team Manager, Sandwell Council

‘An excellent handbook that reads really well and is very informative. The examples are very clear and although aimed at officers new to ASB, a lot of experienced officers would learn a lot too’
Jim Nixon, ASB Team Manager, Stoke City Council

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